Worldwide Services offers total IT support and management for a fixed monthly price – it’s that simple. We provide all the benefits of an internal IT department for a fraction of the price. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications, and hardware.
IBM has embraced an array of emerging technologies that help organizations build highly integrated and innovative technology platforms that support next-generation capabilities. It focuses heavily on AI, blockchain, IoT, cloud and advanced analytics, including machine learning. The company has taken a lead position in the development of quantum computing frameworks. Although these systems remain in a beta phase for now, IBM R&D is moving the technology from the lab to commercial viability. IBM remains a leader in IT services. It offers a broad array of platforms and services directly or through an MSP model that incorporates other leading tech vendors.
Thought Leadership: These firms typically offer thought leadership as well as labs and innovation centers that allow a business to gain access to expertise and resources that might otherwise be unavailable. This might include knowledge of Internet of Things (IoT) systems, AI and machine learning, robotics, and a more integrated digital framework that supports innovation and change. If your organization is looking to harness the full power of digital technology, it’s vital to understand how a services firm can guide you along the journey.
In terms of MSSPs future, I think that we're only now seeing the tip of the iceberg. The reality is that cybersecurity is becoming increasingly more complex, expensive, and essential. I've covered a number of these angles in a recent article https://silentbreach.com/blog_article.php?post=33 . The upshot is that, as you've correctly pointed out, MSSPs are just much more efficient than a typical in-house IT team.
Managed IT services heralded a proactive approach to IT, attempting to conduct maintenance, upgrades, system monitoring and issue resolution on a routine basis, with the goal of preventing problems before they started. Automation, increased Internet capabilities and cloud computing allowed for monitoring and issue resolution to be provided remotely, enabling more efficient processes and a consolidation of resources.