Thank you for shining a light on this systemic vulnerability. I don't think organizations realize that, in many ways, they inherit the security of their service providers. As another commenter noted, the RMM is overdue for radical reinvention. Security-minded MSPs may need to think about delegated access to customer environments, privileged access workstations, or other methods for remotely administering customer environments without that big fat one-to-many target that RMM represents. I think the MSP tooling ecosystem is general is problematic - MSPs design for scale and efficiency (making them an economical option for customers as opposed to hiring internally), but do I really want my password manager integrated into my RMM? Maybe not... There's a lot of market share out there waiting for MSPs that can develop real cybersecurity maturity.
They can easily handle the heavy lifting when it comes to IT system administration. IT managed services are offered in a full suite of services including monitoring, management, backups, support and critical situation management. Most IT companies are looking to hire a company for the work which holds years of experience and expertise on technical skills.
Provides innovative business and technology consulting services to bring forth emerging technology to customers and help them stay ahead of the competition. The organization is powered by a team of industry experts, innovators, designers, engineers, and web developers who work together to help clients improve their productivity in operations. The humble beginnings of Envision Technology Advisors focused on delivering technology advisory services to local customers, including Y2K planning for a range of businesses in and around Rhode Island

Industry standards and regulations are continuously changing. Technologies are ever-evolving, and customer engagement is getting redefined every other day. The changing market trends and industry regulations have a direct impact on businesses’ day-to-day operational demands. Not having the ability to keep pace with technology only restrains the efforts that the company is making to grow. This is where a managed service provider is becoming inevitability for fast-scaling enterprises.
An international humanitarian aid agency hired Computer Services Unlimited to redo its website to match it with its branding. Computer Services Unlimited also worked on developing and maintaining the organization's web app. The client praised Computer Services Unlimited's communication skills, noting the company's promptness to not only respond to inquiries but resolve any issues or changes to the project.
Managed service providers tend to be Web hosting or application service providers that allow users to outsource their network and application resource procedures under a delivery agreement. In most cases, MSPs own the entire physical back-end infrastructure and provide resources to end users remotely over the Internet on a self-service, on-demand basis.

The company integrates its Mode 1-2-3 methodology with a broad array of products and services. The goal is to build a framework for digital growth. As organizations move into Mode 2 and Mode 3, they’re equipped to benefit from more advanced capabilities, including cloud native services, IoT, robotics, deep learning, cognitive computing and neural networks. HCL’s approach span several domains, including IT operations, application delivery, business processes, security and Everything-as-a-Service (XaaS).

Indeed! Cybersecurity is not a commodity among service providers. One is not necessarily like unto another. Some MSPs have robust and mature cybersecurity controls while others are lackluster. It is imperitive that the client ask questions to their MSP to better understand their capabilities. Because, as you said -- they inherit the security of their service providers. 


You provided clear explanation as to what managed services are exactly, and why a company would need to utilize them. Digital Maelstrom is an example of an MSP that serves as the third-party for businesses to utilize in order to manage their technology duties. Many of our clients are small to medium-sized as stated in the article. Thanks for posting!


You provided clear explanation as to what managed services are exactly, and why a company would need to utilize them. Digital Maelstrom is an example of an MSP that serves as the third-party for businesses to utilize in order to manage their technology duties. Many of our clients are small to medium-sized as stated in the article. Thanks for posting!
Rackspace acquired Datapipe and incorporated it into its operations in November 2017. It has built a framework of professional and managed IT services revolving around several key industries, including: healthcare, pharmaceuticals, finance and media. Rackspace specializes in solutions by industry as well as by the type of business and IT challenge. These fit within domain expertise in e-commerce, database management, business intelligence and other areas. The company has established key partnerships with several key technology companies. These include: Alibaba Cloud, AWS, Google Cloud Platform, Microsoft, Oracle, Salesforce and SAP.
The Plano, Texas-based firm is a relatively new player in the services space. It was formed in 2017 following the merger of CSC and HPE’s Enterprise Services division. The company offers end-to-end IT services and managed services in over 70 countries. The focus is heavily on integrating the cloud, analytics and mobility to unleash innovation and change.

Novatech is a managed IT and printer services provider offering on-site and remote network infrastructure and peripherals support. Novatech's managed office experts enable businesses to maximize efficiency, reduce costs, mitigate risks, and accelerate development through expert guidance in advising, developing, implementing, and promoting cutting-edge business technology. Novatech's portfolio of managed office solutions liberates customers to focus on running their business – leaving the tech to an award-winning provider with over 25 years of industry-leading experience

The consulting, professional services and IT services company, headquartered in Bangalore, India, has a presence in 45 countries.  Gartner ranked the firm a “Leader” in its Gartner’s Magic Quadrant for Public Cloud Infrastructure Professional and Managed Service Providers 2019. The Infosys Digital Navigation Framework is a specialized process for unleashing innovation. It incorporates five key factors: design, proximity, agility, automation and learning.


Headquartered in Westchester, Ill. and founded in 2010, Middleground Technologies is an IT services provider that works with mid market and enterprise companies in the health care, legal, manufacturing, business services, and financial service industries. Their team of 15 provide IT management, cloud consulting, and cybersecurity services to clientele.

KDG was hired by a liberal arts college to redo the client's website using WordPress and create a mobile site. KDG supplied the client with full design, development, and hosting services, even as it continues to monitor and maintain both websites. KDG's work awarded its client a B+/A by the National Research Center for College & University Admissions, and the website would have earned higher marks but for budgetary constraints.


However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
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