Morgan explains that help for all SMBs is on the way. "The CyberCall has been a tremendous catalyst for the entire industry. We've already had leaders from the Center for Internet Security, Global Cyber Alliance, and others join our call. They understand that the only way the SMB sector can truly be secured is by way of the MSP. They are focused on bringing the resources, attention, and help that all MSPs and their SMB clients need in these wild times."
The company integrates its Mode 1-2-3 methodology with a broad array of products and services. The goal is to build a framework for digital growth. As organizations move into Mode 2 and Mode 3, they’re equipped to benefit from more advanced capabilities, including cloud native services, IoT, robotics, deep learning, cognitive computing and neural networks. HCL’s approach span several domains, including IT operations, application delivery, business processes, security and Everything-as-a-Service (XaaS).

CRN: Fast Growth Winner , Triple Crown (2018) , Philadelphia Business Awards: Best Place to Work (2015, 2016, 2017) , MarCom: Gold Winner , Platinum Winner (2016) , Davey Awards: Gold Winner (2016) , Graphic Design USA: Health and Wellness Design Award (2016) , W3: Gold Winner , Silver Winner (2016) , Software Magazine: Top 500 (2015) , Small Business Influencer Award: Top 100 (2014), Biz: Best of Biz (2013)

Worldwide Services offers total IT support and management for a fixed monthly price – it’s that simple. We provide all the benefits of an internal IT department for a fraction of the price. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications, and hardware.
Managed service providers tend to be Web hosting or application service providers that allow users to outsource their network and application resource procedures under a delivery agreement. In most cases, MSPs own the entire physical back-end infrastructure and provide resources to end users remotely over the Internet on a self-service, on-demand basis.
Chris Loehr — executive vice president of Solis Security, an incident response firm — has personally dealt with many of these MSP breaches. Speaking of GandCrab, Loehr says, "They certainly hit some MSPs in 2018, but the ransoms were relatively small: $10,000 to $25,000. In 2019, MSPs became more of a target, with increasing ransom demands and the threat actors leveraging MSP tools with greater efficiency to affect clients. GandCrab never required the MSP to pay up. It wasn't until GandCrab evolved into Sodinokibi in mid-2019 threat actors began to say: 'We ONLY want the MSP to pay. You can pay for ALL the customers or you get NOTHING at all.'"

However, managed IT services do not necessarily make the enterprise IT professional obsolete; for the end user, an IT professional can act as an endpoint liaison that manages the relationship, provides feedback and analyzes the reports provided by the MSP. Because the majority of routine work is being completed by the MSP, the IT professional is capable of greater efficiency and has the flexibility to tackle larger, more complex projects they would otherwise not have the time or capacity to take on.
Cloud computing has allowed managed IT services to extend beyond the regions and borders that would constrain the average break/fix IT through the adoption of Software as a Service (SaaS) technologies, as well as Infrastructure as a Service (IaaS) and Platform as a Service(PaaS). These capabilities enable managed IT services to scale at a rate dramatically larger and faster than in-house IT operation or break/ fix providers.
In House—the process where an organization hires its own IT service providers and pays their salary, benefits, and further training, as well as the infrastructure they oversee. This is typically an extremely costly endeavor, and often businesses that try to procure in-house IT lack the capabilities to fully service their system as well as an inability to grow.
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